1. Hybrid Models: Human + Digital
Why Hybrid Works
Human involvement provides elements that current technology cannot replicate:
- Accountability: Knowing a human will review progress increases engagement
- Nuance: Humans catch what algorithms miss
- Crisis response: Reliable escalation when needed
- Relationship: Therapeutic alliance predicts outcomes
- Adaptation: Humans adjust to individual needs in real-time
Implementation Patterns
Therapist + App
App supports therapy (homework, skill practice, mood tracking) with regular therapist sessions. Therapist reviews app data.
Evidence: Best outcomes in most studies. Examples: SilverCloud + clinician, Beating the Blues with coaching.
Coach-Guided Digital
Non-clinical coaches provide support and accountability via messaging. App delivers structured content.
Evidence: Effective for mild-moderate symptoms. Examples: Ginger, Lyra models.
Peer Support + Digital
Trained peer specialists augmented with AI tools. AI provides resources and prompts; human provides connection.
Evidence: Promising for community mental health. AI can provide "just-in-time" support to peer counselors.
Stepped Care Triage
AI assesses severity and routes to appropriate care level: self-help, coach, therapist, or crisis resources.
Evidence: UK IAPT model demonstrates stepped care effectiveness at scale.
Design Considerations
- What data should flow from digital to human? How is it summarized?
- What are the handoff protocols between AI and human?
- How do you staff the human component sustainably?
- What happens when humans are unavailable?