Executive Summary
Two crises define mental health care in 2026. Neither can be solved alone.
At the individual level, digital tools promised accessible care—therapy in your pocket, available anytime. The reality has been sobering: 80% of app users stop within two weeks. At the systemic level, the workforce shortage exceeds 160,000 providers, patients wait over 23 hours in emergency departments for psychiatric beds that may not exist, and community mental health centers operate at unsustainable capacity.
Technology should serve as a bridge to human care, not a replacement for it. The evidence consistently shows hybrid models—combining digital tools with human support—outperform either alone. The most promising tools are non-verbal, physiologically grounded, and adjunctive to rather than substitutive of clinical care.